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BOOKING YOUR DATE, CLIENT REPONSIBILITY & CANCELLATION POLICY
Rentals are subject to the availability of equipment and manpower.
When CELEBRATIONS accepts your deposit confirmed reservation,
CELEBRATIONS agrees to reserve all items listed in original
rental contract and commit these resources to your event.
Confirmed reservations require a non-refundable 30% down payment
at the time of booking on all non-account orders together
with a signed and dated copy of these terms & conditions.
The remaining balance of the rental agreement must be paid
7 days prior to delivery. If this obligation is not met, CELEBRATIONS
reserves the right to cancel the order without refunding the
initial 30% down payment. A "valid" credit card number which
is authorized or cash deposit is held for security until the
items are returned in full. The authorized reserve amount
of the security deposit will be determined based on value
of order. Proof of I.D. in the form of a valid driver's license
is also required upon any counter pick-ups.
A 50% cancellation
charge (less non-refundable 30% down payment) applies to reservations
cancelled less than 2 week's prior to the delivery or customer
pick-up. Orders cancelled with less than 72 hours notice prior
to the delivery or customer pick-up date are subject to a
100% cancellation charge. A 100% cancellation charge also
applies for any orders which have been staged (which
means that the truck has been loaded or the order has been
prepared), or cancelled on delivery at the customer's site
regardless of equipment delivered. Orders adjusted or modified
with less than 48 working hours notice prior to the delivery
or customer pick-up date are subject to a $35.00 adjustment
fee. Some exceptions apply pending labor involved to adjust
order. Refunds are not issued for rental items returned unused.
It is your responsibility to check your invoice prior to delivery
to make sure that any human error in order entry is corrected.
We will pack and deliver the items listed on your invoice.
CELEBRATIONS is not responsible for items assumed to be rented
which are not on the order.
DELIVERY AND RECIEPT OF YOUR EQUIPMENT
CELEBRATIONS will make its best effort to deliver at requested
delivery times, however delivery schedules are not guaranteed
in the event of traffic, weather, fortuitous events and other
circumstances beyond the control of the driver. We recommend
that deliveries be scheduled one day before the event to reduce
the risk that the time of delivery would affect the success
of your event.
Upon delivery, we recommend that you have someone is present
to verify that everything has been delivered. We can only
accept quantity or discrepancies to your order prior to the
event. If you do not arrange to have someone on site at the
time of delivery, our driver will leave your rental items
at a predetermined location. In this case, you agree to accept
the order as complete and all delivered equipment in good
working order as per your confirmed order. Client also assumes
all risk and liability of damage or injury during installation
of rental items. This includes to damage to hardwood, tile,
stone flooring, patios, tennis courts driveways or walkways.
Deliveries are made to an area readily accessible to our
trucks. Extras charges may apply for long carries, stair or
elevator deliveries, repeated delivery or pick-up attempts.
CARE OF RENTAL ITEMS
Equipment remains the responsibility of the customer from
the time of delivery/customer pick-up to the time of its return.
Title of the rental items shall, at all times, remain the
property of CELEBRATIONS. Items are to be used for their intended
purposes with normal wear and protected from damage due to
neglect, abuse or misuse.
STORAGE: Store all equipment in an area protected from
theft, vandalism or weather.
LINENS: Shake linen free of debris, food, etc... Do
not place linen in trash bags that could be mistaken for garbage.
GLASSWARE: Empty glasses of all liquids and return
in their original boxes PLACED WITH STEMS UP.
SILVERWARE: Oils and acids can cause damage to silverware
such as silver trays, etc... Please rinse these items.
DISHES: Scrape or wipe plates clear of all food and
place in the shipping crates as received.
DAMAGED
EQUIPMENT AND DAMAGE PROTECTION PLAN
CELEBRATIONS Damage Protection Plan (DPP) is exclusively
a damage or breakage waiver; it is not insurance and does
not cover loss or theft. DPP is a protection charge which
automatically will be added per contract to all rental items.
As this is a damage protection, it will not cover the cost
of lost or stolen items and replacement charges may be refunded
if missing items are returned within 15 days. For this reason,
the customer may have to return damaged items to be eligible
for any protection coverage. Loss or damage which occurs due
to improper handling by transportation, courrier or related
companies is also not covered by DPP.
What
damage waiver is NOT
Damage waiver does not waive your liability for loss caused
by neglect, abuse, vandalism, theft, mysterious or unexplained
disappearance or shortages of rented items.
Circumstances NOT covered by the damage waiver
Linens stored in a manner that will cause mildew (any enclosed
container/bag/box will cause linen to mildew in a very short
time frame).
Overloading or exceeding the rated capacity of equipment.
Use of electric current provided by other than an electric
utility .
Operation/use of equipement in a manner different from its
intended purpose.
EQUIPMENT RETURN AND MISSING ITEMS
All rental items must be ready for pick-up at scheduled times
and placed into their original storage containers. If you
do not have someone on-site at time of pick-up, you agree
to accept CELEBRATIONS counts at the time of pick-up. It is
common to have missing equipment at an event due to the number
of people handling the equipment, including your guests, caterer,
site personnel, cleaning crews and other people working the
event. Often, equipment is unattended overnight. For your
own satisfaction, it is best for you to count-in the equipment
with our driver at pick-up so that you can verify any missing
equipment at that time. If missing items are found after our
scheduled pick-up, you are responsible for returning those
items to our warehouse in a timely manner to avoid additional
rental charges. We can return to your location and pick-up
them up for an additional charge.
EQUIPMENT FAILURE
All equipment is tested before leaving the warehouse. That
said, in transit, certain items may shift and cause operational
difficulty (as with ovens). Before asking for a replacement
item, troubleshoot your set-up. Commercial equipment draws
a significant amount of electricity and certain items need
a dedicated 15A line. Failure of electrical equipment is often
due to inadequate power supply or sharing circuits that cause
the power breaker to trip. Shield any equipment operating
with propane from wind as wind can affect the operation of
the pilot and burners. Extension cords are not recommended
for coffee urns and concession equipment. All propane hoses
should not be "pinched" or attached too far from ovens.
Replacement of inoperable equipment during working hours is
free of charge. However, if asked to make a site visit and
we find the equipment to be operating, service charges may
apply.
Please contact CELEBRATIONS at (514) 738-4755 for any
additional questions, concerns or to reach emergency after-hours
assistance.
We appreciate your time and attention in these matters
and look forward to providing you with superior quality merchandise
and service for your special event.
Thank you for your Business!
I have read the terms and conditions and upon submitting
this information, agree to the terms defined therein.
Please Sign the Terms & Conditions and fax to (514) 738-4750
or scan an email to terms@celebrationsgroup.com
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